CASE STUDIES:
Havas CX helia
Assembling the strongest CX minds from a global talent pool across the Havas Group, Havas CX is an international network dedicated to delivering meaningful experiences across the entire customer journey. Organised under a common structure, governance, methodology and mission, we bring together more than 1,800+ CX specialists from across our local agencies and combine the power of rich insights, user-centric technology and experience-led design to transform business performance for our clients and partners.
Body of works
The works and services consist of day and evening cleaning throughout the offices. We also provide a window cleaning service and janitorial supplies.
key achievements
From winning the tender in mid 2019 they have doubled the scope of works to cope with COVID by introducing day cleaning, fogging and touch point cleaning. When provided with a short deadline to recruit and sort new rotas during a challenging period for recruiting, due to safety concerns being at the forefront of everyone’s minds. Due to our ethos, we were successful in this and continue to add to this new scope of works. They have expressed how they see real benefits from our services.
Relationship with client
We have created a great working relationship overcoming the challenges that their business faced with encouraging their staff to return to work with ensuring the work levels were increased and monitored. As the owner of The Green clean cant thank them enough for their valued custom and helping add to the growing success that is The Green Clean.
Prove your value
I believe our value to Havas Helia comes in the form of reliability, communication, and passion to succeed. We make ourselves available at the drop of a hat to ensure they receive a top tier service. Also, the continued growth in the workload and repeated renewal of contracts shows they value the service they receive.
It has been a pleasure working with The Green Clean and I am very happy with the service provided by Jason and the Team. They are reliable, friendly and have been able to adapt to meet our needs especially during uncertain times such as the recent pandemic by supporting us with the return-to-work process ensuring a clean and sanitized environment.
Yours sincerely, Mr. D M, Head of Office Management
